Feasibility of Care Coordination

NCT04171596 | Completed

• 1 other identifier: Pro00087885
• Study Type: interventional
• Target: 31
• Locations: 1 country
• Sites: 1

Brief Summary

The primary aim of this study is to determine feasibility of incorporating a primary care coordinator (PCC) into an integrative concierge primary care practice. Secondary aims include:

1. 1.To determine whether the PCC intervention increases patient satisfaction and/or patient activation.
2. 2.To determine whether regular telephone contacts from a PCC over a period of 6 months increases the number of visits and services by DIPC members.

Conditions

Care Coordination in Primary Care

Outcome Measures

Primary Outcomes (2)

• Number of patients enrolled

  Number of patients enrolled as measured by enrollment logs

  6 months

• Number of patients that completed minimum intervention

  Number of patients that completed a minimum of 3 intervention calls as measured by call logs

  Up to 1 year

Secondary Outcomes (2)

• Patient satisfaction

  Up to 1 year

• Number of additional clinic visits

  Up to 1 year

Study Arms (1)

Primary care coordination

EXPERIMENTAL

Behavioral: Primary care coordination

Interventions

Primary care coordination BEHAVIORAL

A registered nurse currently employed at Duke Integrative Medicine, who is also trained as an integrative health coach, will serve in the PCC role. The intervention will flow as follows: The PCC will call study participants every 2 months during the 6 months (more frequently as needed) for a semi-structured phone check-in, and will track the intervention through the REDCap database. The PCC will use guiding questions to frame the call, but will also: Respond Ask follow-up questions Provide suggestions that are guided by the patient response and appropriateness to the individual situation and needs and scope of practice. Prior to the call, the PCC will review the patient chart to see if any outstanding orders, medical visits due, and review the patient health goals (known as the "pre-work"). The PCC will call the patient to provide intervention. If patient is not available, the PCC will leave a message, or contact via MyChart to see about scheduling a time to talk.

Primary care coordination

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Member of the Duke Integrative Primary Care clinic in Durham, NC who have been members for at least 1 year.

Sponsors & Collaborators

• Duke University: lead

Study Sites (1)

Duke Integrative Medicine

Durham, North Carolina, 27705, United States

Location

Study Officials

• Oliver Glass, PhD

  Duke University

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: NA
• Masking: NONE
• Purpose: OTHER
• Intervention Model: SINGLE GROUP
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: November 19, 2019
• First Posted: November 21, 2019
• Study Start: February 14, 2018
• Primary Completion: October 11, 2018
• Study Completion: April 11, 2019
• Last Updated: November 21, 2019

Record last verified: 2019-11

Data Sharing

• IPD Sharing: Will not share

Locations

US (1)