WayToServe Español: Online Responsible Beverage Service Training for Spanish-Speaking Servers

NCT03001024 | Completed

• 2 other identifiers: 1R44MD010405-030311
• Study Type: interventional
• Target: 79
• Locations: 1 country
• Sites: 2

Brief Summary

Responsible Beverage Service Training (RBS) has been shown to be effective and recent research by this research team has shown that online RBS training (WayToServe®) was more effective, particularly over time, than usual and customary (UC) RBS training by live trainers. However, one growing segment of alcohol servers and sellers has been neglected in RBS training efforts: Hispanic primarily Spanish-speaking servers in predominantly Spanish-speaking premises. This project will develop and test the first online RBS training for predominantly Spanish-speaking servers, WayToServe Español, which is culturally and linguistically appropriate and will fill a gap in evidence-based alcohol prevention interventions for this underserved population.

Conditions

Alcoholic Intoxication

Outcome Measures

Primary Outcomes (1)

• Alcohol Service Refusal

  The Investigators will employ data forms completed by both PP buyer and observer to record server reactions during the PP buyer visit. These forms are filled out immediately after the visit and are checked by research staff for completeness and concordance before data entry. The PP buyer form contains fields that record if an alcohol sale was made. The alcohol service refusal rate is the ratio of the number of times the sale is refused to the number of purchase attempts.

  9 Months

Secondary Outcomes (10)

• Effect Moderator - Physical Layout/Decor of the Establishment

  9 Months

• Effect Moderator - Approximate Number of Servers On Duty

  9 Months

• Effect Moderator - Approximate number of patrons

  9 Months

• Effect Moderator - Gender of Server Who Interacts with PP buyer

  9 Months

• Effect Moderator - Approximate Age of Server Who Interacts with PP Buyer

  9 Months

Study Arms (2)

Implementation of WayToServe Español

EXPERIMENTAL

The experimental design to be employed in the trial evaluation of WayToServe Español (WTS-E) in this direct-to-Phase II project is a two-arm randomized field trial design (WTS-E vs. Usual and Customary \[UC\] training) with three assessment points (pretest - immediate post-test - 9 month follow-up).This constitutes a 2 (level of RBS training intervention) x 3 (level of time assessment) mixed factorial design. Spanish dominant onsite and off-site licensed alcohol premises will be the unit of analysis, stratified by type of premise (onsite vs. off-site sales) and state (New Mexico vs. Texas).

Behavioral: Implementation of WayToServe Español

Usual and Customary RBS Training

ACTIVE COMPARATOR

The Investigators have carefully considered the over-time assessment factor in this design, and have chosen two follow-up assessments over a 9 month-period because a) our prior WayToServe® trials have shown that an immediate post-training assessment will document intervention effects when training effects are at optimum levels immediately after the training; b) the sustained effect of WTS-E needs to be demonstrated to show long-term not just short-term impact (9 months being between our previous 6-month and 1-year follow-ups). Finally, c) all follow-ups can be completed within the approximately 2-year period of a Phase II project. The immediate post-training assessment will occur for both arms of the design, one month after premises in the intervention arm are given access to WTS-E.

Behavioral: Usual and Customary RBS Training

Interventions

Implementation of WayToServe Español BEHAVIORAL

Following baseline assessment and randomization to experimental condition, premises assigned to the intervention condition will be contacted and recruited to the trial. Managers will provide a list of all servers. All servers will be registered by project staff on the WTS-E website and provided a unique identification code, which will track their use of the training and associate it with the premise. Servers will complete a profile on the program during their first login. Servers will be asked to complete the training within four weeks from initial registration; email and text reminders will be sent to those who do not login within one week of initial registration.

Implementation of WayToServe Español

Usual and Customary RBS Training BEHAVIORAL

The premises randomized to the UC training condition will be, in effect, blind to the investigation. Server training is mandatory for all servers in New Mexico. Server training is voluntary in Texas but heavily incentivized by TABC's Safe Harbor clause. Under this clause, liquor licensees are held harmless for any service infractions if all servers are trained and certified by an approved RBS trainer; instead, the server is cited for the infraction.

Usual and Customary RBS Training

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: No
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Speak Spanish Primarily or bilingual in Spanish and English
• Serve alcohol in a Spanish-dominant premise in New Mexico or West Texas
• Age 18 or older

You may not qualify if:

• Have a family member who is participating in the project
• Speak English primarily

Sponsors & Collaborators

• Klein Buendel, Inc.: lead
• University of Texas, El Paso: collaborator

Study Sites (2)

Klein Buendel, Inc.

Golden, Colorado, 80401, United States

Location

University of Texas, El Paso

El Paso, Texas, 79968-0587, United States

Location

MeSH Terms

Conditions

Alcoholic Intoxication

Condition Hierarchy (Ancestors)

Alcohol-Related Disorders; Substance-Related Disorders; Chemically-Induced Disorders; Mental Disorders

Study Officials

• Gill Woodall, PhD

  Klein Buendel, Inc.

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: interventional
• Phase: not applicable
• Allocation: RANDOMIZED
• Masking: SINGLE
• Who Masked: OUTCOMES ASSESSOR
• Purpose: PREVENTION
• Intervention Model: PARALLEL
• Sponsor Type: INDUSTRY
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: November 21, 2016
• First Posted: December 22, 2016
• Study Start: December 1, 2016
• Primary Completion: October 31, 2021
• Study Completion: October 31, 2021
• Last Updated: March 11, 2022

Record last verified: 2022-02

Data Sharing

• IPD Sharing: Will not share

Locations

US (2)