NCT02979457

Brief Summary

The overall aim of the study is to construct a scale that systematically incorporates the callers' perspective in a "degree of worry - scale" and to explore the consequences for the actors in the system - caller, call-handler, and health care system. This will be done through four independent studies.

  1. 1.Is it possible to validate "the degree of worry" scale with the software system "Corti"?
  2. 2.Does callers' degree of worry relieve after telephone consultation?
  3. 3.Does call handlers' awareness of degree of worry affect triage outcome?
  4. 4.Is callers' degree of worry a predictor of illness severity?

Trial Health

87
On Track

Trial Health Score

Automated assessment based on enrollment pace, timeline, and geographic reach

Enrollment
11,340

participants targeted

Target at P75+ for not_applicable

Timeline
Completed

Started Jan 2017

Geographic Reach
1 country

1 active site

Status
completed

Health score is calculated from publicly available data and should be used for screening purposes only.

Trial Relationships

Click on a node to explore related trials.

Study Timeline

Key milestones and dates

First Submitted

Initial submission to the registry

October 21, 2016

Completed
1 month until next milestone

First Posted

Study publicly available on registry

December 1, 2016

Completed
2 months until next milestone

Study Start

First participant enrolled

January 24, 2017

Completed
4 months until next milestone

Primary Completion

Last participant's last visit for primary outcome

May 15, 2017

Completed
12 months until next milestone

Study Completion

Last participant's last visit for all outcomes

May 1, 2018

Completed
Last Updated

May 14, 2018

Status Verified

May 1, 2018

Enrollment Period

4 months

First QC Date

October 21, 2016

Last Update Submit

May 11, 2018

Conditions

Health Care DeliveryTelephone HotlinesPatient Participation

Keywords

telephone consultation, patient involvement

Outcome Measures

Primary Outcomes (1)

  • call-handlers awareness of callers' DOW affects triage outcome

    outcome measures = triage outcome Triage outcome is the triage response given to the caller: direct admission, out-of-hours clinic consultation, home visit, se GP during office hours advice on self-care

    Call-handlers awareness of callers' DOW will be randomized during telephone consultation.

Secondary Outcomes (1)

  • Does telephone consultation have a relieving effect on callers to a medical hotline?

    before and after measurement of DOW. After measurement is an computer assisted telephone datacollection 20 minutes and one hour after terminated call

Study Arms (2)

no awareness of Degree of Worry

NO INTERVENTION

Call handler is not made aware of caller's DOW on computer screen

awareness of Degree of Worry

EXPERIMENTAL

Call handler is made aware of caller's DOW on computer screen alongside patient information as address etc.

Behavioral: Awareness of degree of worry

Interventions

Awareness of degree of worryBEHAVIORAL

degree of worry is a definition made for this project. It is roothed in coping psychology but has been influenced by the construct of self-rated health. Will blinding of DOW have an effect on triage outcome.

Also known as: DOW
awareness of Degree of Worry

Eligibility Criteria

Sexall
Healthy VolunteersYes
Age GroupsChild (0-17), Adult (18-64), Older Adult (65+)

You may qualify if:

  • Callers to a Danish acute care hotline that are either patient self, close relative og friend of patient.

You may not qualify if:

  • Non-close relation to patient
  • Non-Danish speaking

Contact the study team to confirm eligibility.

Sponsors & Collaborators

Study Sites (1)

Hejdi Gamst-Jensen

Ballerup Municipality, 2750, Denmark

Location

Related Publications (3)

  • Gren C, Pedersen MK, Hasselager AB, Folke F, Ersboll AK, Cortes D, Egerod I, Gamst-Jensen H. How parents express their worry in calls to a medical helpline: a mixed methods study. BMC Prim Care. 2022 Apr 15;23(1):80. doi: 10.1186/s12875-022-01680-4.

    PMID: 35421930DERIVED

  • Jensen AN, Kristiansen M, Tolstrup JS, Gamst-Jensen H. Associations between degree-of-worry, self-rated health and acute hospitalisation after contacting a medical helpline: a Danish prospective cohort study. BMJ Open. 2021 May 27;11(5):e042287. doi: 10.1136/bmjopen-2020-042287.

    PMID: 34045212DERIVED

  • Gamst-Jensen H, Frishknecht Christensen E, Lippert F, Folke F, Egerod I, Brabrand M, Tolstrup JS, Thygesen LC, Huibers L. Impact of caller's degree-of-worry on triage response in out-of-hours telephone consultations: a randomized controlled trial. Scand J Trauma Resusc Emerg Med. 2019 Apr 11;27(1):44. doi: 10.1186/s13049-019-0618-2.

    PMID: 30975160DERIVED

MeSH Terms

Conditions

Patient Participation

Condition Hierarchy (Ancestors)

Patient Acceptance of Health CareTreatment Adherence and ComplianceHealth BehaviorBehavior

Study Officials

  • hejdi gamst-jensen, MSc

    Emergency Medical Services, Copenhagen Denmark

    PRINCIPAL INVESTIGATOR

Study Design

Study Type
interventional
Phase
not applicable
Allocation
RANDOMIZED
Masking
SINGLE
Who Masked
CARE PROVIDER
Purpose
HEALTH SERVICES RESEARCH
Intervention Model
PARALLEL
Sponsor Type
OTHER
Responsible Party
PRINCIPAL INVESTIGATOR
PI Title
M.Sc. health science

Study Record Dates

First Submitted

October 21, 2016

First Posted

December 1, 2016

Study Start

January 24, 2017

Primary Completion

May 15, 2017

Study Completion

May 1, 2018

Last Updated

May 14, 2018

Record last verified: 2018-05

Data Sharing

IPD Sharing
Will not share

Locations

DK(1)