Feasibility of Telephone Follow-up Visits in Primary Care

NCT02393534 | Completed Phase 4 DMC

• 1 other identifier: 14-01863
• Study Type: interventional
• Target: 11
• Locations: 1 country
• Sites: 1

Brief Summary

Doctors frequently speak with their patients over the telephone. Having a visit with a doctor over the telephone rather than face-to-face can be convenient for patients and allow them to save time and money on transportation and missed time from work. However, some patients may prefer seeing the doctor in person. In this study, we will study two groups of patients - some who have their visits with their doctor over the telephone and some who have them face-to-face. Using surveys and interviews, we will study if the groups differ in their satisfaction with their visit with their doctor after participating in the study for 6 months. We will also look at doctor satisfaction with telephone visits, use of clinic resources and if patients received recommended care such as laboratory tests and vaccines during the study period.

Conditions

No Specific Condition

Keywords

Primary Care; Health Services Research; Telemedicine

Outcome Measures

Primary Outcomes (1)

• Feasibility assessment

  Proportion of patients recruited out of the total population and proportion of patients retained at 6 months.

  6 months

Secondary Outcomes (3)

• Provider workload

  6 months

• Provider workload

  6 months

• Patient Satisfaction

  6 months

Other Outcomes (2)

• Provider Satisfaction

  6 months

• Patient receipt of medical recommendations

  6 months

Study Arms (2)

Usual Care

NO INTERVENTION

Eligible patients that are randomized to the usual care arm will have a standard in-person clinic visit with their primary care provider.

Telephone visit

EXPERIMENTAL

Eligible patients that are randomized to the telephone follow-up arm will have their next medical visit with their primary care provider via a telephone call.

Other: Telephone Visit

Interventions

Telephone Visit OTHER

Eligible patients that are randomized to the telephone follow-up arm will have their next medical visit with their primary care provider via a telephone call.

Telephone visit

Eligibility Criteria

• Age: 18 Years+
• Sex: all
• Healthy Volunteers: Yes
• Age Groups: Adult (18-64), Older Adult (65+)

You may qualify if:

• Have a follow-up issue that can be addressed over the phone (as determined by their provider);
• years of age or older;
• Have a working telephone number; and
• Are English, Spanish, Cantonese or Mandarin-speaking.

You may not qualify if:

• Patient refusal or are unable to provide informed consent;
• Currently participate in another clinical trial;
• Have significant psychiatric comorbidity or cognitive impairment that would compromise their ability to participate (as determined by their provider); or
• Plan to discontinue care at the Gouverneur Ambulatory Care Practice within the next 6 months

Sponsors & Collaborators

• New York City Health and Hospitals Corporation: collaborator
• NYU Langone Health: lead

Study Sites (1)

Gouverneur TDC

New York, New York, 10002, United States

Location

Study Officials

• Antoinette Schoenthaler

  NYU School of Medicine

  PRINCIPAL INVESTIGATOR

Study Design

• Study Type: interventional
• Phase: phase 4
• Allocation: RANDOMIZED
• Masking: SINGLE
• Who Masked: OUTCOMES ASSESSOR
• Purpose: HEALTH SERVICES RESEARCH
• Intervention Model: SINGLE GROUP
• Sponsor Type: OTHER
• Responsible Party: SPONSOR

Study Record Dates

• First Submitted: March 9, 2015
• First Posted: March 19, 2015
• Study Start: June 1, 2015
• Primary Completion: April 1, 2016
• Study Completion: April 1, 2016
• Last Updated: April 6, 2016

Record last verified: 2016-04

Locations

US (1)